Terms & Conditions

Terms & Conditions

Hurr The Studio Ltd (trading as Danielle Davies Hair)

These Terms & Conditions govern all bookings and services provided by Danielle Davies Hair, a trading name of Hurr The Studio Ltd. By booking an appointment, you agree to the terms set out below.
 

1. Bookings & Deposits

1.1 All appointments must be booked in advance via [booking system/Instagram/email].
1.2 A non-refundable deposit of £50 may be required to secure your booking, particularly for colour services.
1.3 Deposits will be deducted from the final cost of your service.
1.4 Full payment is due at the time of your appointment unless otherwise agreed in advance.

2. Cancellations & Rescheduling

2.1 We ask for a minimum of 72 hours' notice if you need to cancel or reschedule your appointment.
2.2 Cancellations made with less than 72 hours' notice may be charged at 100% of the service cost.
2.3 Failure to attend an appointment without notice ("no-show") will be charged at 100% of the booked service and may result in a deposit being required for future bookings.
2.4 We reserve the right to cancel or reschedule appointments in exceptional circumstances (e.g. illness, emergency), and will give as much notice as possible.

3. Patch Tests

3.1 In line with industry guidance and insurance requirements, a patch test is required at least 48 hours before any colour service, particularly for new clients or if it has been more than 6 months since your last colour service with us.
3.2 We reserve the right to refuse colour services if a patch test has not been carried out, or if you show any signs of a reaction during the test.
3.3 It is your responsibility to inform us of any known allergies, sensitivities, or previous adverse reactions to hair products.

4. Consultations

4.1 A consultation will be carried out prior to any colour or chemical service to discuss your hair history, desired outcome, and suitability of the service.
4.2 We will always advise honestly on what is achievable for your hair, including where multiple sessions may be needed to reach a desired result safely.
4.3 Danielle Davies Hair reserves the right to decline a service where it is deemed unsafe or likely to cause damage to the hair or scalp.

5. Pricing

5.1 Prices are correct at the time of booking but may vary depending on hair length, thickness, and the complexity of the service required.
5.2 Where a service requires more time or product than anticipated, this will be discussed with you before proceeding, and additional charges may apply.
5.3 We reserve the right to amend our price list at any time; the price applicable will be that in force at the time of your appointment.

6. Results & Client Responsibility

6.1 While every effort is made to achieve your desired result, hair colour outcomes can vary depending on your natural hair colour, condition, porosity, and previous chemical treatments.
6.2 You are responsible for providing accurate information about any previous colour, chemical treatments (including henna, box dye, or treatments carried out elsewhere), or medications that may affect the service.
6.3 Aftercare advice will be provided following your service, and following this advice helps maintain your results and hair condition. We are not liable for colour fade, damage, or dissatisfaction arising from failure to follow aftercare advice.

7. Complaints & Remedial Work

7.1 If you are unhappy with your service, please contact us within 7 days of your appointment so we can discuss and, where appropriate, arrange a remedial appointment.
7.2 Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill. If this is not the case, you may be entitled to have the service redone at no extra cost, or a price reduction, where appropriate.
7.3 We reserve the right to assess any complaint in person before agreeing to remedial work or a refund.
7.4 No refund or remedial work will be offered where a third party has since altered the hair following your appointment with us.

8. Right to Refuse Service

8.1 We reserve the right to refuse or discontinue a service where we believe it would compromise the health of your hair or scalp, or where a client's behaviour is abusive or unsafe.

9. Personal Belongings

9.1 We are not responsible for loss or damage to personal belongings and clothing brought and worn to your appointment.

10. Data Protection

10.1 Any personal information you provide (including contact details, health information relevant to your service, and consultation notes) will be handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
10.2 Your information will only be used to manage your bookings, provide safe services, and communicate with you about your appointments, and will not be shared with third parties without your consent, except where required by law.
10.3 You have the right to request access to, correction of, or deletion of your personal data at any time.

11. Liability

11.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, or for fraud, or any other liability that cannot be limited or excluded under UK law.
11.2 Subject to clause 11.1, our liability for any loss arising from a service is limited to the cost of the service provided.

12. Governing Law

12.1 These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact
 

For any questions regarding these Terms & Conditions, please contact:
 

Danielle Davies Hair
Trading name of Hurr The Studio Ltd
danielledavieshair@gmail.com